Privacy Policy

Your privacy matters to us. Here's how we protect your personal information.

Last Updated: March 15, 2025

Information We Collect

Personal Information

When you engage with lemavexon's investment education services, we collect personal information that helps us provide tailored guidance for your long-term investment journey. This includes your name, email address, phone number, and postal address when you contact us or request information about our programs.

Financial Information

To offer relevant investment education, we may collect information about your investment experience, risk tolerance, and financial goals. We never request sensitive banking details or account passwords through our educational programs.

  • Investment experience level and preferences
  • Risk assessment questionnaire responses
  • Educational program participation history
  • Communication preferences and feedback

Important: We only collect information that directly supports our educational mission and helps us improve your learning experience with long-term investment strategies.

How We Use Your Information

Your personal information serves specific purposes within our educational framework. We use collected data to customize learning materials, send relevant investment education content, and maintain communication about program updates.

Educational Services

  • Providing personalized investment education materials
  • Scheduling consultation calls and educational sessions
  • Sending program updates and market education content
  • Assessing learning progress and adjusting recommendations

Communication Purposes

We contact participants through email and phone to share educational resources, schedule sessions, and provide ongoing support for your investment learning journey. All communications focus on education rather than specific investment recommendations.

Consent and Control

You maintain full control over your personal information. We obtain explicit consent before using your data for any purpose beyond basic educational service delivery, and you can modify or withdraw this consent at any time.

Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our data protection practices comply with Australian Privacy Principles and international privacy standards.

Technical Safeguards

  • Encrypted data transmission using SSL certificates
  • Secure server infrastructure with regular security updates
  • Access controls limiting staff access to necessary information only
  • Regular security audits and vulnerability assessments

Data Retention

We retain personal information for as long as necessary to provide educational services and comply with legal obligations. Generally, this means keeping active participant data for the duration of program participation plus seven years for record-keeping purposes.

In case of a data breach affecting your personal information, we commit to notifying affected individuals within 72 hours and taking immediate steps to minimize any potential impact.

Your Privacy Rights

Under Australian privacy laws, you have specific rights regarding your personal information. We respect these rights and provide clear processes for exercising them.

Access and Correction

You can request access to personal information we hold about you and ask for corrections if you believe any information is inaccurate or incomplete. We respond to such requests within 30 days.

Data Portability and Deletion

  • Request a copy of your personal data in a portable format
  • Ask for deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications while maintaining educational service access
  • Restrict processing for specific purposes while keeping your account active

Exercising Your Rights

To exercise any privacy rights, contact our privacy officer at help@lemavexon.com with your request. We may ask for identity verification to protect your personal information from unauthorized access.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Limited sharing occurs only in specific circumstances that directly support our educational services or comply with legal requirements.

Service Providers

We work with trusted service providers who help deliver our educational programs. These partners include email service providers, educational platform vendors, and administrative support services. All partners sign confidentiality agreements and access only information necessary for their specific services.

Legal Requirements

  • Compliance with court orders or legal investigations
  • Response to government agency requests within legal authority
  • Protection of lemavexon's legal rights and property
  • Prevention of fraud or other illegal activities

We never share personal information for marketing purposes with external companies, and we maintain strict controls over any data sharing that does occur.

Website and Cookie Information

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our educational content.

Essential Cookies

These cookies are necessary for website functionality and cannot be disabled. They enable basic features like page navigation, access to secure areas, and form submissions for educational program inquiries.

Analytics and Performance

  • Understanding which educational content proves most valuable
  • Identifying technical issues and improving site performance
  • Measuring the effectiveness of our educational resources
  • Optimizing user experience across different devices and browsers

Cookie Management

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality, but will not affect your ability to access core educational materials or contact our team.

International Data Transfers

While lemavexon operates primarily within Australia, some educational resources and service providers may process data internationally. We ensure appropriate safeguards protect your information during any international transfers.

Transfer Safeguards

  • Contracts requiring equivalent privacy protection standards
  • Verification of adequate privacy laws in destination countries
  • Encryption during transit and storage of transferred data
  • Regular audits of international service provider privacy practices

Your Consent

By participating in our educational programs, you consent to necessary international data transfers that support service delivery. You can withdraw this consent while maintaining access to Australia-based educational services.

Children's Privacy

Our investment education programs target adults making long-term financial decisions. We do not knowingly collect personal information from individuals under 18 years of age.

Age Verification

Program registration includes age confirmation to ensure participants meet minimum age requirements for investment education. If we discover information from a minor was collected inadvertently, we delete it promptly and terminate any associated accounts.

Parents or guardians who believe we may have collected information from a minor should contact us immediately at help@lemavexon.com for swift resolution.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our educational services, legal requirements, and privacy best practices. Material changes receive prominent notification to all program participants.

Notification Process

  • Email notification to active program participants
  • Website banner highlighting policy updates for 30 days
  • Summary of key changes provided in plain language
  • Opportunity to review changes before they take effect

Version Control

Each policy version includes an effective date and summary of changes. Previous versions remain available upon request for transparency and reference purposes.

Privacy Questions or Concerns?

Privacy Officer lemavexon 42-52 Abbott Street & Shields Street
Cairns City QLD 4870, Australia

Email: help@lemavexon.com
Phone: +61 7 4781 4872